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Desktop

1. Visit this link to the Talkspace website’s “Forgot Password?” page using a web browser.
2. On the form on the middle of the page, enter your email address that was used to create your Talkspace account. 
3. Wait to receive an email with instructions on how to reset your password.
   

Talkspace app

1. Tap “Forgot Password?” and enter your email address that was used to set up your Talkspace account.
2. Wait to receive an email with instructions on how to reset your password.

Please contact partners-support@talkspace.com to request your voucher code.

A voucher is a unique alphanumeric code linked to each Talkspace member. The voucher code can also be used as a reference if support inquiries are made.

In order to access Talkspace, you must register through the custom Talkspace website address provided by your organization. After completing registration and creating an account, you can download and use the Talkspace app for ongoing use.

Make sure you typed your first and last name exactly as they are shown on your member ID card. Check that you have typed your full member ID number including any prefix or suffix.

Confirm that your insurance coverage is active, and if you are still running into issues contact partners-support@talkspace.com.

Talkspace is not a crisis hotline. Anyone requiring immediate assistance is encouraged to access emergency services (such as 911 or other resources), contact local authorities, or call the National Suicide Prevention Lifeline (1-800-273-8255). Like face-to-face therapists, Talkspace therapists are individually licensed, follow clinical and legal protocols if a person is at risk of harming themselves or others, and are available at flexible hours per their posted availability calendars that all clients can access.

One Talkspace counseling session equals seven days of platform access, during which messages (text, voice, video) are exchanged with a provider or a live video appointment takes place (if covered by your plan).

If you are mandated to use EAP services by your employer, please contact your EAP directly. Talkspace cannot be used to fulfill any condition of employment.

Yes — Discuss with your therapist if you are interested in holding a live video session. Your therapist will work with you to schedule an appointment. Each completed live-video appointment is considered one session.

Yes — With a Talkspace self-pay plan, you can continue your relationship with your therapist after your benefit ends. Please visit your organization’s custom Talkspace site and FAQ to learn more.

Yes — Talkspace therapists can recommend relationship (or couples) therapy when it is clinically appropriate. During Talkspace relationship therapy, the consenting participants (18+) and the therapist can view all exchanges. Requests for family and marriage therapy without a clinical assessment are not supported.

No. Each voucher is unique and can only be used once by the same individual.

Talkspace has taken all legal requirements into consideration to support dependents/users ages 13-17. Each US state has different requirements regarding what age necessitates parental consent to start therapy. If parental consent is required by the state, a parent/guardian will be asked to provide and upload an online recording of consent (by reading a script provided by Talkspace) and proof of identification. This online provision of consent and identification is digitally recorded and provided using the Talkspace HIPAA compliant app.

Services are delivered predominantly in English, but the Talkspace therapist network covers 29 different languages. Please note, that access to support in a language other than English is dependent upon therapist availability in your state of residence. If you are requesting support in an alternate language, we will work to meet your request while still adhering to the requirement that the provider be licensed in your state of residence. 

Most Talkspace therapists reside in U.S. time zones. However, international borders are not typically a barrier to receiving support. When matching you with a therapist, Talkspace will always try to address your country’s regulations in conjunction with the guidelines provided by the therapist’s state.

You will need to enter all required access and/or personal information asked on the platform.

Yes. To switch providers, please follow the steps below:

Desktop:

1. Log into the Talkspace website directly at www.talkspace.com using a web browser.
2. Once logged in, click on your username in the upper right corner of the screen. This will bring up a new menu, on which you can click on "My Account."
3. In the “My Private Rooms” section, go to the row with the word “Therapist,” and click on “Change” found on the right side of that row. 
4. Keep in mind that you can choose whether to share your previous therapy notes/transcript with your new therapist. 
   

App (For iOS/Android):

1. Log into the Talkspace app with your email address and password.
2. Once logged into their private room, you can select the menu icon, three lines on the left side of the screen, or slide to the right to find the menu where you can select "My Account" or "Settings".
3. On the My Account or Settings page, select “Change Therapist.”
4. Users can choose whether to share their previous therapy notes/transcript with their new therapist.

No. All communication between you and your provider will happen via the Talkspace platform, as it is secure, confidential, and HIPAA compliant (unlike regular phone calls, Skype, FaceTime, Google Hangout, or other digital communication applications). You can use the Talkspace platform to send your therapist audio, picture and video messages in a private therapy room.

Talkspace’s unlimited text messaging experience is not a live-chatting service, but a convenient and effective way for members and therapists to engage throughout the week. You can reach out to your therapist as often as you need to (and at any time of day).

We recommend checking in with your therapist at least three times per week for the best possible clinical outcomes. Communicate openly about your schedule and needs, and figure out a pace that works best for both of you. The more consistently you contact your therapist, the faster you will develop an open, trusting dialogue. Sign up for daily reminders on your phone in the morning, afternoon, or evening.

Yes. You will maintain an ongoing relationship with the same provider unless you request a change.

Yes, a detailed profile detailing expertise, care approach, and a photo, are provided with your personalized provider match notification.

Talkspace constantly monitors both engagement quality and clinical outcomes to ensure that all of our users are receiving the best possible care. By tracking this data, we are able to strengthen our matching process to ensure that you will be matched with a provider who will support you in making the greatest progress. Not only are all of our providers rigorously vetted, but every provider who is part of the Talkspace provider network undergoes an extensive onboarding process to ensure that they are able to apply their skills effectively to our digital platform.

Yes. On the Talkspace platform, privacy and safety are always our first consideration. We deploy a variety of techniques to ensure that you and your data are always kept safe and confidential, and our technology is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). 

All data is encrypted on the servers, and all communication between our software and the servers is encrypted. The Talkspace app requires you to enter your password and allows you to create a unique passcode for extra security. If you have a device that supports fingerprint authentication, we also have a feature that recognizes your fingerprint.

Talkspace is your digital space for private and convenient mental health support. With Talkspace, you can receive counseling, therapy, and medication services from the convenience of your device (iOS, Android, and Web). 

All care is led by a behavioral health clinician or medical professional. Talkspace’s network features thousands of licensed, insured, and verified therapists and specialized prescribers who can support a variety of needs.

With Talkspace, you can find an available in-state licensed provider in minutes and send private messages (text, voice, and video) the same day you register for support. Talkspace therapists engage with members daily. Video appointments are also available. Medication management support is available via video appointment only.  

All members have access to Talkspace education and self-help tools to complement your mental health journey. Designed by clinical experts, exercises are interactive, therapeutic, and easy to use. 

Founded with the mission to eliminate the stigma associated with mental health and make high-quality care more available, Talkspace has a network of thousands of credentialed providers and has been used by over two million people.

Talkspace should not be considered for meeting requirements for employment, school enrollment, disability, or legal documentation.